All orders (not including made-to-order) ship within a week of placing order. All made to-orders purchases ship in approximate 6-8 weeks.
If you choose an expedited delivery option, the order will still ship by that Friday of the week. If you would like to request same day shipping, please contact the studio directly at firstname.lastname@example.org.
USA domestic orders will be shipped via USPS and are fully insured and traceable. Tracking information will be forwarded, but please feel free to contact us to check the status.
Please note: At this time we do not ship outside of the USA
We accept all credit cards.
All purchases delivered within Massachusetts are subject to state sales tax of 6.25%.
CUSTOM & SALE ORDERS
Custom & sale orders are final sales & may not be returned or exchanged.
We accept returns for a refund of the purchase price or store credit. Please contact Horizon Line Ceramics within 5 days of receipt of purchase at info@horizonlineceramics. We are not able to refund shipping costs and buyer is responsible for safe return shipping to our studio. Should a package be returned to us due to an incorrect address as entered by the customer or refused by recipient, shipping costs cannot be refunded and customer is responsible for additional shipping charges incurred for a second attempted delivery. All sales are final on sale items and custom orders.
HOW TO MAKE A RETURN
Ship unused products in original packaging to:
Horizon Line Ceramics
Gorse Mill Studio
31 Thorpe Rd.
- Include a copy of the receipt
- Refund will be issued in original form of payment within 10 business days.
If possible, use original packing material to send back work. The general rule of thumb for ceramics is that you should not be able to feel the ceramic piece through the bubble wrap. The works should be placed in the box at least 2 inches away from all box sides and packed tightly with peanuts so there is no shifting of the work within the box during transit.
Should a purchase arrive damaged, please email a photo to email@example.com within 5 days of receiving the package. We are happy to send a replacement item with complimentary shipping and will ask that you assist in any shipping insurance claim requests.
Due to the delicate nature of ceramics, we can not replace broken wares after daily use months after purchase. Our pieces are handmade to be durable for your everyday rituals but sometimes breakables to do break and accidents can happen. Please handle with care!
DEFECTIVE & FLAWED WARES
We try our very best to ensure that only durable, quality pieces leave our studio and make their way to your home. If you’ve received flawed or defective wares, we will gladly send you a replacement item and cover the shipping costs or issue a store credit. Please email a photo of the defect to firstname.lastname@example.org so we can begin the replacement process and take steps to solve the issue in our studio.